Question 1

How long do orders take to process?

Accepted Answer

I am one women who runs my small business alone thus we take around 1 week of processing time for normal orders. However, if we have higher volume orders, we might be required more additional days to process your order or 1-2 weeks.

Question 2

Returns, Cancellations & Refunds

Accepted Answer

✿Returns
We don't accept returns, please make sure you look at each product description throughly before you order. (If we accept return for some products, we will write on a product's description)

✿Cancellations
You can cancel your physical order within 24 hours before the order's shipping label is printed.(or contact us through contact form and write the reason why you want to cancel orders with your order number)

Any orders with customization cannot be cancelled once product has started. If you want to cancel please email us at gihappiness0189@gmail.com as soon as possible.

✿Refunds
We cannot give you refunds unless the physical product is faulty or damaged "by our packing process". Any digital item bought is non refundable.

Question 3

Do you accept custom order?

Accepted Answer

We still haven't planned for custom items in any product categories. We will let you know if we accept custom order.

Question 4

Can you combine orders?

Accepted Answer

We cannot combine orders automatically on the system. If you need need to combine, please contact us at gihappiness0189@gmail.com or contact form with your order numbers so we can get your orders combine or you can leave a note in your latest order to request a combination. We will promptly refund one of your shipping cost.

Question 5

Can I stack coupon codes?

Accepted Answer

If there are multiple codes active, you can collect multiple coupons at once but only one coupon can be used at a time. (Also please read coupon condition or minimum spend before you use coupon code to discount)

Question 6

Do I have to pay for a customs fee?

Accepted Answer

✿If your order amount is lower than the limit for customs, it will not incur a fee. The threshold for customs fees depend on your country.

Question 7

Can I request a sticker or other items?

Accepted Answer

Sure thing! give us your suggestion through our suggestion form.

Feel free to suggest and contact us any time :)

Question 8

When will products be restocked?

Accepted Answer

We usually restock items in the next seasonal or next shop update. Some of our shop items my be removed or discontinued after season due to different material might lead to having problems with our products quality, or if I have decided to retire a design.

Welcome to our shop, gihappiness "making cute things"

✧ FAQs ✧